A range of different services are available to support people in their own home. The services you receive will be based on our assessment of your needs. We will involve you and your family or carer in this assessment.
Support may include :
Care at home:
Assistance with personal care
Assistance with meal preparation
Assistance with shopping, and domestic tasks
Collecting prescriptions and pensions and paying bills
Providing an alarm system so that you can get help in an emergency.
What services are always free?
Personal care for people over 65. This includes help with hygiene and toileting, getting dressed and undressed, getting up and going to bed and preparing meals. It also includes continence management.
People over 65 receiving care in their own home following a one-off hospital discharge (i.e. not part of regular series of hospital admissions/discharges). Up to 6 weeks only.
Charges for Community alarm
For Community Alarms there is a charge of £5.20 per week. Everyone is subject to this charge.
Charges for meal delivery service
For meals there is a charge of £2.04 per meal. Everyone is subject to this charge
Charges for care at Home
Practical tasks such as shopping, domestic tasks, and pension collection are subject to a charge.
How do we work out how much you pay for care at home services?
One of our staff will visit you to assess your income and make sure you are receiving all the benefits you are entitled to. They will also work out the amount of any charges you are due to pay.
After the visit you will receive a letter telling you how much if anything you will need to pay.
There will be a maximum charge of £63.50 per week for Care at Home. Many people will pay less than this.
You will only be charged for the services you receive. You will not be charged if you are on holiday, or in hospital and not receiving any services.
How is your income assessed ?
When working out your weekly income, any housing costs such as rent, mortgage or council tax and water rates will be deducted from your total weekly income.
Certain types of benefits will be ignored. These include:
Any benefits paid for or on behalf of a child.
We also disregard the first £10 of the following: War widows pension.
A full disregard will be applied to War Disablement Pensions and Guaranteed Income Payments made under the Armed Forces Compensation Scheme.
If you have savings of up to £10,000 they will be ignored. Where your savings exceed £10,000, £1 will be added to the weekly income for every £500 of savings (or part thereof) you have over £10,000. For example if you have £12,200 of savings, an assumed income of £5.00 would be added to your weekly income.
You must tell us immediately if your income changes.
If you choose not to provide us with your financial details the maximum charge for services will be applied.
In cases of hardship in the first instance you should contact the Home Help Organiser dealing with your assessment.